维普期刊资源整合服务平台（V6.5）

197篇 您的检索式：作者名="Sasser W"

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	题名	作者	年代	出处	被引量
1	Why satisfied customers defect 显示文摘	Jones T O Sasser W E Jr	1995	Harvard business review1995，73，6：	1
2	Why satisfied customers defect显示文摘	l Jones T O Sasser W E	1995	Harvard Business Review1995，73，：	1
3	Zero defects: quality comes to services显示文摘	REICHHELD F F SASSER W E	1990	Harvard Business Review1990，，910：	1
4	The profitable art of service recovery显示文摘	Hart C W Heskett J L Sasser Jr W E	1990	Harvard business review1990，68，4：	1
5	Zero Defections:Quality Comes to Services显示文摘	Reichheld F Sasser W	1990	Harvard Business Review1990，68，5：	1
6	The profitable art of service recovery显示文摘	Hart C W L Heskett L J Sasser W E	1990	Harvard Business Review1990，，7：	1
7	Why Satisfied Customers Defect 显示文摘	Jones T O Sasser W E	1995	Harvard Business Review1995，，6：	1
8	Zero Defections: Quality Comes toServices 显示文摘	F F Reichheld & W E Sasser Jr	1990	Harvard Business Review1990，68，5：	1
9	Zero defections : Quality comes to service显示文摘	RECHINHHELD F SASSER W	1990	Harvard Business Review1990，，5：	1
10	Why satisfied customers defect显示文摘	Jones T O Sasser E W Jr	1995	Har-vard Business Review1995，73，6：	1
11	Zero defections: Quality comes to service显示文摘	Reichheld F F Sasser W Jr	2004	Harvard Business Review2004，68，5：	1
12	Zero Defections:Quality Comes to Services显示文摘	REICHHELD FREDERICK W EARL SASSER JR	1990	Harvard Business Review1990，，：	1
13	Zero defections: Quality comes to services显示文摘	Reichheld F F Sasser W E Jr	1990	Harvest Business Review1990，，5：	1
14	Selling Jobs in the Service Sector 显示文摘	W F Sasser and S F Arbeit	1976	Business Horizons1976，19，3：	1
15	Putting the Service-Profit Chain to Work显示文摘	Heskett J L Jones T O Loveman G W Sasser W E Schlesinger L A	1994	Harvard Business Review1994，，34：	1
16	The Profitable Art of Service Recovery显示文摘	HART C W L HESKETT J L SASSER W E	1990	Harvard Business Review1990，68，4：	1
17	Zero Defeetions: Quality Comes to Services 显示文摘	Reieheld F F Sasser W E	1990	Harvard Business Review1990，68，5：	1
18	Zero defections: quality comes to services 显示文摘	REICHHELD F F SASSER W E	1990	Harvard Business Review1990，68，5：	1
19	Why satisfied customer de- fect显示文摘	] Jones T O Sasser W E	2008	Harvard Business Review2008，73，：	1
20	Why Satisfied Customer Defects显示文摘	SASSER w E	1995	Harvard Business Review1995，，1112：	1

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